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  • What are the shipping options?
    At this point in time Urban Forest is only able to offer Mail and pick-up, this usually takes 2-3 days after payment and packageing has been processed.
  • What do I do if I received a defective order?
    We at Urban Forest take great care in the packaging of our products, but if you do receive a defective product we would require you to mail back the product, and after assessing the return product a refund will be processed straight away.
  • How do I contact your company if my question isn’t answered here?
    The most easiest and effecient way to contact is is through email (, where we aim to reply back within 48 hours.
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